FAQ

Step 1: Find the facility you want to book. 

Step 2: Select the date and time slot from those available in the calendar of the facility.

Step 3: After pressing the 'book' button, select the start and end time, plus the sport you want to play. 

Step 4: Check the booking summary, read and accept the facility's 'Terms of Use' and 'Payment and Cancellation Policy', then continue to payment. 

Step 1: Select the first day for which you want to make a long-term booking from the venue’s calendar with a time slot and press the "book" button. 

Step 2: In the details, click the option: 'long-term booking', select all the dates, duration and activity type.  

Step 3: Check in the summary whether the information you entered matches.


The first payment is charged immediately, while next payments are collected 6 days before the start of the booking.

All you have to do is go to the 'My Squad' tab and add users by entering their names. They will receive a notification about your invitation.

While booking, you can invite players from your Squad to play, and together, you will create joint sports events at the facilities you booked.

Some of the courts in our application have very tight or unpredictable schedules. So, to avoid any misunderstanding, we have created an 'On Request' process.

You can send us your booking preferences for these sports courts directly through the provided form on the venue’s page. We will check the court’s availability before opening online booking for you.

We will notify you by email if the court is available, and if it's not, we can suggest an alternative court for you to book.

BallSquad works with all types of sports structures, each with internal organizational rules that must be followed.

Each sports structure has a time limit after which its court can no longer be booked.

Sometimes it can be an immediate booking with a very short limit, such as a few minutes before the court usage, but it can also be 3 to 4 days before the booking begins.

Each facility's organizational rules are available on its page in the app in the 'Important Information' tab.

Payment with a card added to the BallSquad application profile:

Bookings starting in less than 6 days cannot be cancelled.


1. If a one-time booking starts in less than 6 days then the fee will be charged from your card within an hour after the booking, then it will have a 'paid' status and cannot be canceled.

2. If a one-time booking starts later, the fee will be charged from your card 6 days before it starts, until then it will have an 'unpaid' status and can be canceled in the system.

3. For long-term bookings, the fee for the first booking will be charged immediately, and for each next booking payment is collected 6 days before the start of the booking. Cancellation of an already paid reservation involves a 15% deduction of the refund.

To cancel unpaid reservations, open a specific reservation you’re looking for in the application, which is located in the "My Reservations" section. If cancellation is possible, you will see a 'Cancel booking' button. After confirming the cancellation, you will receive a confirmation email.

Instant payments (BLIK, payment card, instant transfers):

Before making a booking, make sure the start date is suitable. Cancelling a booking that has already been paid for incurs a 15% cancellation fee. 

Yes, 3 days (72h) before the start of your booking you can edit it. We allow you to change the date and time.

You will find the editing option in the booking summary. All you need to do is press the 'edit booking' button, then select a new date and/or time, after that confirm the change.

Remember that you can only change the date and time to those that are at the same price as your first booking.

Your card information is located in your profile in the 'Payments' section under the 'My Payment Cards' tab. 

To add a card, click the 'Add a new card' button, redirecting to the website of payment provider Autopay S.A.. To authorize the card, the provider will debit PLN 1, which will be returned to your account after the process is completed. 

To remove your card, go to "My payment cards" in your profile, press the link with three dots on the right next to the card number and click on the "Remove card" button.

At BallSquad, you can pay for your bookings by credit card and by using quick payments such as instant transfers and BLIK.

We are currently working with payment provider Autopay S.A. (Formerly known as Blue Media). You can read more about Autopay at: https://autopay.eu/. 

Once the booking is completed, the payment confirmation comes to the user's email address.

You need to go to the 'My Reservations' tab and then click on 'Completed'. In the window of an already made reservation you will see a 'Book again' button, which will allow you to book the same facility again.